Terms of service

Terms & Conditions

Last Updated: 01/10/2025

Welcome to Cleansi. By accessing or purchasing from our website [www.mycleansi.com] (the “Site”), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services or placing an order.

1. General Information

This website is operated by Cleansi. Throughout the site, the terms “we” “us”, and “our” refer to Cleansi.
By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms and Conditions, including additional policies referenced herein.

2. Product Information

  • Cleansi strives to provide accurate product descriptions, ingredients, and usage details.

  • However, minor variations in product colour, texture, or fragrance may occur due to natural ingredient differences.

  • All products are for external use only and should be used as directed.

  • If irritation or allergic reactions occur, discontinue use immediately and consult a dermatologist.

3. Pricing and Payment

  • All prices listed on our website are in PKR and inclusive of applicable taxes unless stated otherwise.

  • Cleansi reserves the right to modify pricing, offers, or product availability without prior notice.

  • We accept various payment methods through secure gateways. By submitting your payment details, you confirm that you are authorised to use the payment method.

4. Orders and Acceptance

  • Once an order is placed, you will receive a confirmation email/text. This acknowledgement does not signify acceptance of your order — Cleansi reserves the right to cancel or refuse any order at its discretion.

  • Orders may be cancelled if the product is out of stock, payment is incomplete, or there are issues with delivery information.

5. Shipping and Delivery

  • We aim to process and ship all orders within 2–5 business days.

  • Delivery times may vary depending on your location.

  • Cleansi is not responsible for delays caused by courier services, customs, or unforeseen events.

6. Returns and Refunds

  • Please refer to our Return & Exchange Policy for details on product returns, exchanges, and refunds.

  • Due to hygiene reasons, opened or used skincare products cannot be returned unless damaged or defective upon delivery.

7. Intellectual Property

  • All content on this website, including text, images, logos, graphics, product names, and trademarks, is the exclusive property of Cleansi.

  • You may not copy, reproduce, or distribute any content without prior written permission from Cleansi.

8. Privacy Policy

  • Your privacy and data protection are important to us.

  • Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

9. Limitation of Liability

  • Cleansi shall not be held liable for any direct, indirect, or consequential damages arising from product misuse, allergic reactions, or improper application.

  • Results may vary depending on individual skin types and conditions.

  • Cleansi does not make any medical claims or guarantees of specific results.

10. Changes to Terms

  • Cleansi reserves the right to update or modify these Terms & Conditions at any time without prior notice.

  • Continued use of our site after such changes constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pakistan.

12. Contact Information

For questions or concerns about these Terms & Conditions, please contact us at:
📧 Email: [cleansicare@gmail.com]
🌐 Website: [www.mycleansi.com]